Support

Frequently Asked Questions

Handling, documentation and logistics questions we get most often. Anything not covered here can go straight to the lab team.

What does research use only mean?

Every item in the catalogue is supplied for in-vitro and laboratory investigation by qualified personnel. Nothing we ship is intended for human or veterinary use, and we cannot advise on dosing for living subjects.

Is a certificate of analysis included?

Yes. Each lot ships with an HPLC purity chromatogram, mass confirmation and water-content result, referenced by the batch number printed on the vial label.

How should material be stored?

Store lyophilised vials at -20 °C protected from light. Once reconstituted, keep at 2–8 °C and use within the window stated on the batch sheet.

How are orders shipped?

Orders placed before 14:00 CT on business days leave the same day in insulated cold-chain packaging with tracking supplied by email.

Do you supply bulk or custom fill weights?

Bulk quantities and non-standard fill weights are quoted case by case. Send the peptide, fill weight and quantity through the contact page for a lead time.